Return and Refund Policy

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or refund requests for products that have been delivered in good condition.

Before accepting your delivery, please carefully inspect your order to ensure that the product is in good condition and matches your purchase.

Damaged or Defective Products

We take the quality of our products seriously. If you receive a defective, damaged, or incorrect product, you must notify us on the day of delivery.

To be eligible for a refund, you must:

• Inspect the product immediately upon delivery.

• Report any defect, damage, or incorrect item on the same day you receive your order.

• Provide clear photos or videos showing the defect or damage.

• Allow our team to review and confirm the reported issue.

If the defect is verified and approved by our team on the day of delivery, we will process a full refund for the affected product.

Please note that claims reported after the day of delivery will not be eligible for a refund, except where applicable law requires otherwise.

Products Not Eligible for Refunds

We do not offer refunds or accept returns for:

• Products that have been delivered in good condition.

• Products that have been used, worn, or damaged after delivery.

• Products damaged due to improper handling or misuse after delivery.

• Orders placed by mistake or situations where a customer changes their mind.

• Products for which a defect was not reported on the day of delivery, except where applicable law requires otherwise.

How to Report a Defective Product

If you receive a defective, damaged, or incorrect product, please contact our customer support team immediately on the day of delivery.

Email: support@dropologie.pro

Please include your order number, a description of the issue, and clear photos or videos of the product showing the defect.

Our team will review your claim and notify you whether it has been approved. If the defect is confirmed and approved, we will process a full refund for the affected product.

Refund Processing

Once your defect claim has been reviewed and approved, we will initiate a full refund for the affected product using the original payment method, where possible.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

Contact Us

If you have any questions about this policy or need to report a defective product, please contact us at:

Email: support@dropologie.pro

We appreciate your understanding and thank you for shopping with Dropologie.